Updates to our Property Management System

Just like our logo, our Investment Brokerage / Management Business is growing and we’re happy to tell you about it.  As you would imagine because we are managing more houses we now have more staff.  In an effort to keep you up to speed I wanted to send you all all an update, further introducing to you our new staff, and clarifying our existing staff members.   As you will also note, we have made some changes to our management system in an effort to better serve you.

Rental Payments:

To begin following changes are immediately in effect at JXN Housing:

Rent proceeds to Property Owners are processed between the 20^th and the 22^nd, no longer specifically on the 21^st.  This is the case because of how days fall in months, and how we record our books. 

Regular Maintenance Requests:

Because we are a web-based brokerage we require that maintenance request be filed on our website at www.jxnhousing.managebuilding.com, and yet sometimes your tenants can’t seem to get to an internet connection in order to process a request.  For their convenience and for the maintenance of your investment we’ve added our Regular Maintenance Request Hotline.  Tenants need simply to call the office line: 601-376-9128 and press extension 99.

Emergency Maintenance Requests:

In that same light we’ve added an Emergency Maintenance Hotline.  Tenants now know that they have an Emergency Maintenance request they may call it in.  In order to file an Emergency Maintenance Report they call our office at 601-376-9128, and press 15 be connected to the property manager 24 hours a day to file your Emergency Maintenance Report. 

Staff:

At JXN Housing we have an expanding full service friendly staff.  Please review the staff, the brief explanations can help you understand how our management firm works.  Our staff is as follows:

Sarah Sullivan
Asst. Property Manager
sarah@jxnhousing.com
Ext. 100

Sarah is our voice here at JXN Housing.  She manages prospects  and advertises our properties.  When you call she will send you in the right direction.

Andrea Thornton
Account Manager
andrea@jxnhousing.com
Ext. 108

Andrea is oversees the books here at JXN Housing, and manages the payments to owners.  She is our executive in our accounting department.

Ronda Ashe
Account Processor
ronda@jxnhousing.com
Ext. 103

Ronda processes our leases, rents, draft checks, manages collections, and processes our new incoming clients.  Ronda can answer any question about your payments.

Marc Sanders
Director of Tenants
marc@jxnhousing.com
Ext. 107

If Sarah is our voice at JXN Housing, Marc is our smiling face.  Marc is our “Man on the ground,” and he is out and about showing properties, and is in the houses for inspections.

Your Property Manager:

In closing, we’re delighted to have you in the JXN Housing “family.”  We hope that you will see an increase in the level of professionalism with which you property is managed, and in your satisfaction with your investments.  If you would like to speak with me direct extension is 101. 

Thanks,

Dallis Ketchum

Realtor | Broker | Property Manager

JXN Housing LLC

PO Box 4262

Jackson, MS 39296

www.jxnhousing.com

dallis@jxnhousing.com

Fax:         601-510-9564

Work:     601-376-9128